Instantly view all or any
agents' call statistics.
View current agent status,
who they are talking to, how long they have been talking etc.
View the number of calls
completed so far, the number of calls left in Power Dialer's
Call Queue etc.
Record agent's calls on
Remotely start or stop call
campaigns for selected individuals or the entire team.
Rapidly arrange or reorganize
agent Call Lists.
Change all or any users call
View, print and export
detailed logs of all calls made and received.
Create pre-defined agent
templates for specific campaigns.
For further information on Tapi
Link, Power Dialer, Call Recorder or the Managers Console - or to request an
evaluation copy - click here to contact us.
For pricing and other information
visit the page offering our downloads
control of your agents' call environment.
to re-organize an agent's outbound call list, view up-to-the-minute call
statistics, check and print call logs, and manipulate agents' workloads to
match individual skill sets and to meet changing priorities.
refocus an agent to a new campaign? It's a snap with Managers Console.
check a trainee's telephone skills? Simply click to view the relevant contact
record or just click on "Record" to save the call recording for
this happens in real-time - so you can rapidly assess the results and adjust
agents' workloads to meet the changing needs of different call campaigns and
Managers Console is a simple-to-use yet powerful tool for monitoring and
optimizing your agents calling patterns. It is ideal for large call centre
environments, sales teams and small telemarketing units.
Monitor - Measure - Modify - Manage
the action live
on the currently running call campaign with the Wallboard running in real-time.
look back in time and generate a comprehensive call
report from the past - using the Historic
Remotely monitor the team's stats and
constantly updating in real-time on the Wallboard
or place the Wallboard on general display for the whole team to view their changing
positions in the league.
download the Managers Console PDF click
an evaluation copy of Managers Console, please email us using the link here.
ultimate companion to Tapi Link for GoldMine.., Power Dialer for GoldMine. ., and Call Recorder
for GoldMine.. for Call Centre Managers and Team
Call Centre Technology for Teams, Individuals, and Sales/Marketing